Privacy Policy

Privacy Policy

Heart of Chocolate is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Heart of Chocolate Web site and governs data collection and usage. By using the Heart of Chocolate website, you consent to the data practices described in this statement.

Collection of your Personal Information

Heart of Chocolate collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Heart of Chocolate also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Heart of Chocolate for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Heart of Chocolate Web site.

Use of your Personal Information

Heart of Chocolate collects and uses your personal information to operate the Heart of Chocolate Web site and deliver the services you have requested. Heart of Chocolate also uses your personally identifiable information to inform you of other products or services available from Heart of Chocolate and its affiliates. Heart of Chocolate may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Heart of Chocolate does not sell, rent or lease its customer lists to third parties. Heart of Chocolate may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Heart of Chocolate may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to, and they are required to maintain the confidentiality of your information.

Heart of Chocolate does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Heart of Chocolate keeps track of the pages our customers visit within, in order to determine what Heart of Chocolate services are the most popular. This data is used to deliver customized content and advertising within Heart of Chocolate to customers whose behaviour indicates that they are interested in a particular subject area.

Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Heart of Chocolate or the site; (b) protect and defend the rights or property of Heart of Chocolate; and, (c) act under exigent circumstances to protect the personal safety of users of, or the public.

Use of Cookies

The Heart of Chocolate Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize, or register with site or services, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of

Security of your Personal Information

Heart of Chocolate secures your personal information from unauthorized access, use or disclosure. Heart of Chocolate secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit).

Changes to this Statement

Heart of Chocolate will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. Heart of Chocolate encourages you to periodically review this Statement to be informed of how Heart of Chocolate is protecting your information.

Contact Information

Heart of Chocolate welcomes your comments regarding this Statement of Privacy. If you believe that Heart of Chocolate has not adhered to this Statement, please contact Heart of Chocolate at We will use commercially reasonable efforts to promptly determine and remedy the problem.

Conditions of Use

Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.